PRIVACY POLICY

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1. Information We Collect

We collect several types of information from and about users of our services:

A. Personal Identification Information

• Contact Details: Name, business name, professional email address, and phone number.

   

• Service Address: The physical location of the commercial office or coworking space where services are to be performed.

   

• Communication Preferences: Records of your correspondence with us, including consultation requests and FAQ inquiries.
   

B. Commercial and Transactional Information

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  Booking Details: Information regarding your facility, including square footage, specific maintenance requirements, and frequency of service (one-time or recurring).

   

• Corporate Gifting Data: Recipient email addresses and personalized messages provided when purchasing ZENVY eGift cards.

   

• Payment Data: Financial information (credit card numbers, billing addresses) processed securely by our third-party payment processors (e.g., Wix Payments, Stripe). ZENVY does not store full payment card details on its internal servers.
   

C. Technical and Usage Data

• Device Information: IP address, browser type, operating system, and platform.

• Usage Details: Information about how you interact with our website, including pages visited, time spent on site, and the path taken through our booking system.
   

2. How We Collect Information

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  Direct Interaction: Information you provide by filling out forms on our website, scheduling a "Facility Curation Consultation," or purchasing a gift card.

   

• Automated Technologies: As you navigate our site, we may use cookies or web beacons to collect technical data about your equipment and browsing actions.

• Third-Party Sources: We may receive information about you from business partners or referral programs.
   

3. How We Use Your Information

ZENVY uses the information collected for the following professional purposes:

• Service Delivery: To schedule and perform premium facility curation and deep cleaning services.

   

• Account Management: To manage your recurring maintenance plan and process billing.

• Gift Card Administration: To deliver digital credits to recipients and track outstanding balances.

   

• Customer Support: To respond to your inquiries submitted through our FAQ or contact sections.

• Marketing & Insights: To send updates regarding our non-toxic cleaning standards or seasonal office reset promotions (subject to your opt-in consent).

• Legal Compliance: To fulfill our obligations under applicable laws and regulations.
   

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: To contractors or service providers who support our business operations (e.g., website hosting, email delivery, payment processing).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

• Legal Obligations: If required to do so by law or in response to valid requests by public authorities.
   

5. Data Security

We have implemented rigorous technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access. This includes SSL encryption for data transmission and restricted access to client files. However, please note that no method of transmission over the Internet is 100% secure.
 

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. eGift card data is retained as long as the digital credit remains active or until the balance is exhausted.
 

7. Your Privacy Rights & Choices

Depending on your location, you may have the following rights:

• Access/Correction: Request a copy of the data we hold or ask us to correct inaccuracies.

• Deletion: Request that we delete your professional data, subject to certain legal exceptions.

• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.
   

8. Cookies Policy

Our website uses cookies to enhance your experience. You can set your browser to refuse all or some cookies; however, this may prevent certain features of the booking system from functioning correctly.
 

9. Changes to This Policy

ZENVY reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with a revised “Effective Date.”
 

10. Contact Information

To exercise your rights or ask questions about this policy, please contact us at:

Zenvy Commercial Cleaning LLC 308 S Jefferson St #305

Chicago, IL 60661

Email: info@zenvycleaning.com

Phone: +1 (708) 462-2323